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Sr. Manager / Manager - Data Analyst - Pre-Sales

JOB DESCRIPTION

ROLE SUMMARY

Responsible to collect large amounts of data using analytical, statistical, and programmable skills. Interpret raw data and extract valuable meaning out of it & use this information to find patterns and develop solutions that the organization needs to grow and compete. The objective is to help the organization analyze trends to make better decisions and extrapolate learnings from small data sets to large data sets.

ROLE DESCRIPTION

1. Data Analysis: Analyze large datasets from various sources to identify trends, patterns, and correlations relevant to the real estate industry.
2. Predictive Modeling: Develop predictive models to forecast market trends, property prices, demand-supply dynamics, and other key indicators using statistical techniques and machine learning algorithms and web scraping.
3. Feature Engineering: Engineer relevant features from raw data to improve model performance and accuracy.
4. Collaboration: Collaborate with cross-functional teams including business analysts, engineers, and stakeholders to understand business requirements and deliver actionable insights.
5. Model Evaluation: Evaluate model performance, conduct A/B testing, and iterate models to continuously improve accuracy and relevance.
6. Data Governance: Ensure data quality, integrity, and security across all stages of the data lifecycle, adhering to best practices and regulatory standards.
7. Continuous Learning: Stay updated with the latest advancements in data science, machine learning, and real estate industry trends, and apply them to enhance analytical capabilities.
8. Deploy the MSSQL for the first time to handle the large data.

PREFERRED PROFILE :

Educational Qualifications : Bachelor’s or Master’s degree in Computer Science, Statistics, Mathematics, Economics, or a related field.

Work Experience (if applicable): Minimum of 3 years of experience in data science or a related field, preferably in the real estate industry.

Functional Knowledge, Technical & Analytical Skills:

1. Proficiency in programming languages such as Python or R.
2. Strong understanding of machine learning algorithms and statistical techniques.
3. Experience with data manipulation and analysis using SQL and data visualization tools such as Tableau or Power BI.
4. Familiarity with big data technologies (e.g., Hadoop, Spark) is a plus.
5. Analytical Skills: Ability to translate complex business problems into data-driven solutions, with a keen attention to detail and analytical rigor.

Behavioural characteristics:

1. Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders effectively.
2. Sales orientation & attitude.
3. Flexibility to work in rotational shifts including weekends and in dynamic work environment.
4. Able to work with a variety of stakeholders and manage their expectations with finesse.
5. Proven ability to work collaboratively in a cross-functional team environment, demonstrating flexibility and adaptability.
6. Ability to multi task and work in a cohesive manner as a team player.
7. Self-motivated and willing to take on new challenges and define horizons.

Asst. / Deputy Manager - Automation - Automation

JOB DESCRIPTION

1. Sound knowledge and hands-on experience in Salesforce administration, including:
   • User Creation
   • Profile and Role Management
   • Permission Sets
   • Sharing Settings
   • Process Builder
   • Data Assignment
   • Data Loader
   • Approval Processes
   • Vendor /Billing Management
2. Monitoring the Mobile Applications / Apps.
3. Passion to learn new technologies.
4. Ability to handle presales, sales, CRM, product-related processes and queries.
5. Good communication skills to actively conduct and participate in training sessions.

Asst./ Deputy Manager - CRM - CRM

JOB DESCRIPTION

1. Manage and own the assigned customers for collections, Agreements, Sales Deeds and own the customers until handover.
2. Service and monitor each customer to achieve the desirable collections month on month, quarter on quarter.
3. Processing the booking form within 24 hours of receipt with proper audit and check to ensure customer is satisfied and happy to be part of Shriram Family.
4. Liaise with sales and take help from supervisor to ensure 100% bookings received are logged in with no cancellations.
5. Customer first approach with complete ownership of solving all problems and ensuring collections are done on time.
6. Agreement execution and Sale deed execution as per the defined timeline.
7. Ensure min deviation in schedule and seek proper help and support from the system to reduce it.
8. Interest checks and minimising loss for the organisation. Demands to be met as per stipulated milestones and timelines.
9. Retention should be highest focus, cancellation should be maintained at below 10% at all times.
10. Referral focus to generate new leads and support organisation to achieve additional business at all times. Min 10% of the assigned customer’s leads should be generated in a month organically.
11. Responsiveness is the key in customer relationship management; maintain min 24 hours to revert to all queries for all internal and external customers.
12. Adherence to SFDC and Complete system Orientation to ensure organization’s compliance and efficiencies are met.
13. Customer satisfaction should be the top most priority, ensure to build more well-wishers and brand ambassadors. Encourage testimonials wherever possible.
14. Ensure Ethics/Integrity & code of conduct is maintained at all levels. Maintain a check and balance to establish conducive professional environment to achieve organizational business goals.

AM/ DM/ Manager - Closing Sales - Sales

JOB DESCRIPTION

1. Should comply with the organizational guidelines on Targets for self and project.
2. Self-Train and seek support from colleagues and supervisor to learn Real Estate Norms, processes and assigned project/s.
3. Should invest discipline and interest in gaining market knowledge in terms of competition projects, marketing campaigns, pricing, offers and related details connected to the micro-market on assigned project.
4. Achieve minimum threshold of the assigned targets from time to time and ensure conversions at 15% avg.
5. Maintain Lead to walk-in at 10% and Walk-in to booking ratios at 15%.
6. Contain cancellations to the min avg threshold of 10% as per the guidelines.
7. Adherence to SFDC and Complete system Orientation to ensure organization’s compliance and efficiencies are met.
8. Manage respective channel and ensure each channel is contributing. Keep tab on each account on business contribution, payouts, Lead to Walk-in and Walk-in to Booking ratios.
9. Plan for new avenues and channels to improve sourcing and conversions.
10. Ensure Ethics/Integrity & code of conduct is maintained at all levels. Maintain a check and balance to establish conducive professional environment to achieve organizational business goals.

Education Qualification:

1. Bachelor’s degree or a related field preferred.
2. Proven experience in residential real estate sales, with a focus on closing transactions.
3. In-depth knowledge of residential real estate laws, contracts, and closing procedures.
4. Excellent organizational and multitasking skills.
5. Strong attention to detail and accuracy.
6. Exceptional verbal and written communication skills.
7. Proficiency in real estate software and Microsoft Office Suite.
8. Ability to work independently and as part of a team.

Required Experience: 3 – 8 years

Location: Bengaluru & Chennai

AM/ DM/ Manager - Closing Sales - Sales

JOB DESCRIPTION

1. Should comply with the organizational guidelines on Targets for self and project.
2. Self-Train and seek support from colleagues and supervisor to learn Real Estate Norms, processes and assigned project/s.
3. Should invest discipline and interest in gaining market knowledge in terms of competition projects, marketing campaigns, pricing, offers and related details connected to the micro-market on assigned project.
4. Achieve minimum threshold of the assigned targets from time to time and ensure conversions at 15% avg.
5. Maintain Lead to walk-in at 10% and Walk-in to booking ratios at 15%.
6. Contain cancellations to the min avg threshold of 10% as per the guidelines.
7. Adherence to SFDC and Complete system Orientation to ensure organization’s compliance and efficiencies are met.
8. Manage respective channel and ensure each channel is contributing. Keep tab on each account on business contribution, payouts, Lead to Walk-in and Walk-in to Booking ratios.
9. Plan for new avenues and channels to improve sourcing and conversions.
10. Ensure Ethics/Integrity & code of conduct is maintained at all levels. Maintain a check and balance to establish conducive professional environment to achieve organizational business goals.

Education Qualification:

1. Bachelor’s degree or a related field preferred.
2. Proven experience in residential real estate sales, with a focus on closing transactions.
3. In-depth knowledge of residential real estate laws, contracts, and closing procedures.
4. Excellent organizational and multitasking skills.
5. Strong attention to detail and accuracy.
6. Exceptional verbal and written communication skills.
7. Proficiency in real estate software and Microsoft Office Suite.
8. Ability to work independently and as part of a team.

Required Experience: 3 – 8 years

Location: Bengaluru & Chennai

Customer Engagement Manager – Referral Sales - Loyalty & Referral

JOB DESCRIPTION

1. Make welcome calls to new and loyal customers, mention the key USPs about referral program and seek direct visit appointments to brief about the referral program.
2. Provide a warm and friendly experience, address any initial queries or concerns and follow-up until prospective leads are converted to referrals.
3. Manage customer interactions and relationships throughout the project tenure.
4. Ensure timely and effective communication with customers, addressing their doubts and concerns promptly regarding referrals and connect them to CRM/Sales team for purchase related queries.
5. Coordinate with internal teams (sales, marketing, CRM) to provide seamless customer experience.
6. Update customer records and interactions in the system, maintain accurate and updated information on the progress of their referrals.
7. Make monthly engagement calls to referrers and update them on regional events, new project details, enquire about prospects and stay connected with them.

Executive / Sr. Executive, Pre-Sales - Pre-Sales

JOB DESCRIPTION

Responsibilities

1. Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls.
2. Convince/encourage clients for site visit.
3. Actively pursue leads and convert them to site visit.
4. Manage sales leads by providing response to clients maintaining high quality of service and performance standards.
5. Analyze client requirements and assist them with their queries and clarifications.
6. Coordinate client site visit with the onsite sales team.
7. Successfully create business from new and existing customer accounts.
8. Build rapport and establish long-term relationships with customers.

Desired Qualification

1. 1-5 years' of experience in Customer Support Voice process/telecalling (Freshers with excellent communication can be considered).
2. Prior experience with real estate customer support would be an added advantage.
3. Strong written and verbal communication skills.
4. Strong sales ability, business acumen and commercial awareness.
5. Excellent customer service skills.
6. Good convincing and negotiation skills.
7. Good inter-personal and relationship building skills.
8. Available to work on weekends.
9. Candidate must be multi lingual (English, Kannada, Tamil)

Salary Package: upto Rs.4 lakhs per annum plus attractive incentives

AM/ DM/ Manager - Channel Sales - Channel Sales

JOB DESCRIPTION

1. Bring new Channel Partners on board and maintain relationships with existing Channel Partners.
2. Understand customer and business needs to cross-sell and up-sell the Projects.
3. Coordinate with other company personnel such as the support team and management team to deliver and meet customer/ Channel Partner expectations.
4. Act as a bridge for communication between the customers/ Channel Partners and Closing team.
5. Access, clarify and validate Channel Partner needs and performances at regular intervals and maintain a high Channel Partner satisfaction rate.
6. Coordinate with other sales channels to avoid any potential.
7. Conduct regular product training for the Channel Partner and their team.
8. Make sure the Leads generated are serviced within the TAT- Same day.
9. Coordinate for the Channel Partner payout’s post booking.
10. Take care of Source conflict cases if any and resolve the same within specific TAT.
11. Monthly Market & Competitor Analysis, studying the trends & new developments in the market

Required Experience: 2 – 8 years

Education Qualification: Graduate

Brand Manager - Brand

JOB DESCRIPTION

1. To coordinate with the market research team to understand consumer insights and using the same to focus on the brand-building activities.
2. To regularly visit the market to understand changes in the market, competitive moves, experience consumer interactions and identify opportunities.
3. To evaluate the brand communication mix for ATL/BTL promotional activities in line with product strategy.
4. To effectively track all executions of plans and ensure that they are carried out as per brand expectations and confirm to set deadlines.
5. To work closely with the Agency on the copy/ content and creative for advertisement and promotional campaigns.
6. To track actual spends and ensure costs are within the overall budget allocated.
7. To be involved in developing the annual / project specific branding strategy based on product segment and customer profile.

Required Experience: 5-8 years 

Education Qualification: Graduate